Frequently Asked Questions
Here we have a list of our FAQs. If you can't find what you are looking for please get in touch, we'll be happy to hear from you!
Christchurch is a very ride-able city. The speed limit for motorised vehicles (cars) in the city is 30km per hour. We recommend riding on the many shared paths and cycleways wherever possible.
1 Day Hire means pick up at 8:30am and drop off at 5:00pm, it does not mean 24 hours. You can keep the bike overnight for a small additional charge.
Please select the minimum hire duration that you need the bike for and let us know in the comments that you may keep it longer. We can confirm arrangements when you pick up the bike.
If you would like to hire a bike long-term (for example for a month) please contact us with your dates and we will confirm the rate and availability.
We recommend to book your preferred bike online, so that it will be ready for you to ride when you turn up. You can also come into our store and have a look at the range of bikes that is available for that day and choose your bike.
Yes, we can give you a short introduction on how to ride a bike before the hire. To get used to the bike we recommend to try it out in Hagley Park, away from the traffic.
Please get in touch with us via email or phone and we will arrange your bike hire for the weekend. Or book online and we will be in touch.
Yes, New Zealand law requires that cyclists wear a helmet. We provide these and a lock at no extra cost.
We can give you a refund if you get in touch with us 48 hours before your hire, less a 15% admin fee.
A cancellation less than 48 hours prior to hire will not receive a refund.
Usually no, please be prepared to ride even if it is raining.
Yes, we can give you a map and are happy to point out great places to visit.
It takes about 4 hours to explore the city center, including a stop for an ice cream or a coffee.
It takes about 1 hour to bike to the beach, on your way back you can also put the bike on a bus and bus back.
It takes about 45 minutes to bike to the gondola, on your way back you can also put the bike on a bus and bus back.
Yes, we are happy to hire out bikes for photo shootings.
We have a selection of Vintage, New Urban Bikes and Electric bikes available, perfect for cruising the city streets and now we also have mountain bikes available for hire, go to Dirt->MTB Hire to see what we have available.
There is parking available nearby on Durham, Salisbury and Victoria streets. Expect to pay around $5 for a few hours parking in the city.
We offer a drop off/pick up service at a small additional charge.
Yes, you will need to let us know in advance though so that we can make sure we have the appropriate setup for you.
Yes we are happy to.
Yes, we are located very close to the central city and have lots of great cafes, food trucks, restaurants and bars nearby. We are happy to give recommendations depending on what you are after.
Flat shoes and comfortable clothes you can ride in. In cooler weather a light rain jacket is a good idea, as are gloves. If you want to carry water or other items please bring a backpack.
Bikes hired by Chill must be returned by the hirer in the same condition that it was hired. We allow for wear and tear, including wear on brakes, tires and small running issues.
Bikes returned that require new equipment and/or significant repair are at the cost of the hirer. Bikes that are stolen are the responsibility and cost of the hirer. Bikes that are not able to be repaired are at the cost of the hirer.
A credit card is taken at the time of hire as security for return of the bike. Any costs associated with the repair, loss or damage to the bike at the time of the hire will be charged on the credit card. A report on the bike condition and required repair will be presented to the hirer for consideration.